The Effect of Public Sector Training on Employee Productivity and Service Quality: The Mediating Role of Job Satisfaction

Abstract

Every organization aims to enhance productivity while maintaining high service quality.   This study examines the effect of public sector training on employee productivity and service quality, both directly and indirectly through job satisfaction. This quantitative study collected data from employees of public sector higher educational institutions using a questionnaire through a cross sectional survey. Based on 206 responses, the results from statistical analysis indicate that public sector training positively influences on employee productivity and service quality. Furthermore, job satisfaction mediates the relationship between training, employee productivity and service quality.  The findings provide valuable insights for policymakers and planners, encouraging the implementation of more training programs to improve organizational productivity and service quality. Specifically, the study supports the initiation of training programs to enhance employees' capabilities and skills, thereby improving performance, satisfaction, and productivity within higher educational institutions. Furthermore, the study contributes to the existing literature, particularly within the context of developing regions.

Keywords   Employee productivity, Service quality, Training, Job satisfaction.