Measuring The Impact Of Conflict Management On Organizational Performance By Using Mediating Factors

Abstract

The objective of this research study is to measure the Impact of Conflict Management on Organizational Performance, conflict situations and its causes, as well as possible solution of improving the working environment in HBL Bank Ltd of District Khairpur as a case study. This study shows that Conflict stems from incompatibility of goals and interest and if it continued it will destroy the Organization. Conflict affects the Organization in several ways such as decreased employee satisfaction, insubordination, decreased productivity, economic loss, fragmentation, and poor performance. A formal questionnaire was constructed and survey method was used to collect data from a target group of respondents. Descriptive analytical techniques such as frequency, percentage, mean, standard deviation & variance and factor analysis were applied to analyze and interpret the data. A total sample of 201 participants were contacted and questionnaires were distributed among the selected respondents on the basis of random sampling. Ratio Analysis is used to analyze HBL Bank’s performance of District Khairpur Mir’s. This study reveals that conflicts can be resolved through conflict management techniques i.e. accommodating, avoiding, compromising and communicating which have positive and significant impact on organizational performance”.

Keywords:  Conflict Management, Organizational Performance, Communicating, Accommodating, Avoiding, Compromising.